We give you 3-7 days from time you receive items to return(Please see item info section to see which items can be returned within specified times frames) . We want to make sure INS apparel is a great fit for you.
Here’s what you need to know:
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You can return within 3-7 days of an online order delivery or local delivery(local delivery applies to Tri-Cities, TN area only)
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Proof of purchase is required to return.
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You can only receive in store credit, exchange or replace for something of equal value.
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Customer will receive in-store credit 3 days from the time return item is received back to return inventory department for inspection and processing.
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Returns will be free or a potential cost to customer. (Inspection will be conducted to determine if cost to return is responsibility of INS or customer).
We want to improve customer satisfaction so any way we can accommodate the our loyal customers will do so!
We reserve the right to require and electronically capture consumer information from a valid state or government ID for all returns/exchanges. We maintain a database of consumer return activity created solely for the purpose of authorizing returns and exchanges. We do not sell the information captured through this process. We also reserve the right to limit returns/exchanges made with or without receipts for any reason.